Frequently Asked Questions

Creating a 2ji account is quick and straightforward. Visit the 2ji Login page and click the registration option. You will need to provide:

• A valid email address and mobile number
• Your full name and date of birth
• A government-issued ID (SSS, PhilHealth, UMID, passport, or driver's licence)
• Your residential address in the Philippines

Once submitted, our KYC team will verify your details — typically within a few hours. You will receive a confirmation email once your account is approved and ready to use.

No. Each player is permitted to hold only one active 2ji account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and the forfeiture of any bonuses or winnings. If you have forgotten your login credentials, use the password reset function on the login page or contact our 24/7 live chat support.

Most 2ji accounts are verified within a few hours. However, verification may take longer if the ID documents submitted are unclear, expired, or do not match the information provided during registration. To speed up the process, make sure your ID photos are well-lit, fully visible, and not cropped. If your verification has been pending for more than 24 hours, please contact our support team via live chat and we will look into it right away.

2ji supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash and PayMaya (Maya)
• Online banking: BPI, BDO, and Metrobank
• Over-the-counter: Selected convenience store and payment centre options

GCash is the most popular choice among our players due to its speed and convenience — deposits via GCash are typically credited to your 2ji account within minutes.

The minimum deposit at 2ji is ₱100 for most payment methods, including GCash and PayMaya. Minimum amounts for bank transfers may vary slightly depending on the bank. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification in accordance with our AML compliance procedures.

Deposits via GCash and PayMaya are usually credited instantly or within a few minutes. Online banking transfers (BPI, BDO, Metrobank) may take up to 30 minutes during business hours. If your deposit has not appeared after 1 hour, please contact our live chat support with your transaction reference number and we will resolve it promptly.

2ji does not charge any fees on deposits. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party providers are outside of 2ji's control.

To withdraw from your 2ji account, log in and navigate to the Cashier section, then select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Your account must be fully verified (KYC complete) before any withdrawal can be processed. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Withdrawal processing times at 2ji are as follows:

• GCash / PayMaya: Within 1–3 hours after approval
• BPI / BDO / Metrobank: 1–3 business days

Withdrawals are reviewed by our finance team before being sent. Most requests submitted before 5:00 PM Philippine Standard Time (PST) on a business day are processed the same day. Requests submitted on weekends or public holidays are processed on the next business day.

The minimum withdrawal amount at 2ji is ₱200. There is no maximum withdrawal limit for fully verified accounts, though large withdrawals may be subject to additional security checks in line with our compliance obligations. If you have any questions about a specific withdrawal amount, contact our support team.

2ji offers a range of promotions for Filipino players, including welcome bonuses for new members, reload bonuses for existing players, free spins on selected slot games, and special seasonal promotions tied to Philippine holidays and events. All active promotions are listed on the 2ji Casino promotions page. Bonus availability and terms may change — always check the current promotion page for the latest offers.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real money. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Each promotion at 2ji has its own wagering requirement — always read the specific bonus terms before claiming. Not all games contribute equally to wagering requirements; slots typically contribute 100% while table games may contribute less.

Bonuses may not be credited if: the minimum qualifying deposit was not met, the bonus code (if required) was not entered correctly, the promotion has expired, or your account is not eligible for the specific offer. If you believe a bonus should have been credited and was not, contact our live chat support within 24 hours of the qualifying action and our team will investigate.

2ji offers a comprehensive game library designed for Filipino players, including:

• Slots: Hundreds of titles from leading providers, including jackpot slots
• Bingo: Multiple bingo variants including West Hunter Bingo
• Live Casino: Live dealer baccarat, roulette, blackjack, and more
• Sports Betting: PBA, NBA, UFC, boxing, and international football
• Sabong: Online cockfighting for Filipino enthusiasts
• Specialty Games: Including Fortune Snake and other unique titles

Yes. 2ji is fully optimised for mobile play. You can access the full game library directly through your mobile browser on Android or iOS — no app download required. The 2ji mobile experience is designed to be smooth and responsive, whether you are playing on a smartphone in Manila or a tablet in Cebu. Simply visit 2ji.app on your mobile browser and log in to your account.

All games at 2ji use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are regularly audited by independent testing laboratories. Live casino games are streamed in real time with professional dealers, providing full transparency. 2ji is committed to operating a fair gaming environment for all Filipino players.

Log in to your 2ji account and go to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits, loss limits, session time limits, and reality check reminders. Limit reductions take effect immediately. Limit increases require a 24-hour cooling-off period before they apply, giving you time to reconsider.

You can request self-exclusion directly from your account settings under Responsible Gaming, or by contacting our 24/7 live chat support. Self-exclusion options range from a minimum of 6 months up to permanent exclusion. Once active, you will not be able to log in, deposit, or place bets. Self-exclusions cannot be reversed for a minimum of six months. For more details, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR operates a responsible gaming programme that provides counselling and referral services across the Philippines, including in Manila, Cebu, Davao, and Quezon City. You can also reach out to 2ji's support team at any time via live chat — we are here to help, not to judge. Remember: gambling should always be entertainment, never a financial solution.